Terms of use.

Last updated: 3 November 2026

These terms are written in English. For a Kiswahili copy, contact us and we will send one.

1. About these terms

This website is run by Inputs Agri-Farmers Limited (“we”, “us”), a Tanzanian company based in Terrat, Arusha. By using this website or placing an order with us, you agree to these terms. If you do not agree, please do not use the website.

How we handle your personal information is explained separately in our Privacy policy.

2. Using this website

You may use this website to learn about our products, prepare an order and contact us. You agree not to:

• Use the website for anything unlawful, or to send false or misleading orders
• Try to gain access to parts of the website or its systems that are not meant for you, including the management area
• Interfere with the website’s operation, or copy its content in bulk using automated tools

We try to keep the website available and accurate, but we cannot promise it will always be uninterrupted or free of errors. We may change or withdraw any part of it at any time.

3. Product information

We describe our products as accurately as we can. Pictures are for illustration, and packaging may change from time to time. If the information on a product’s label differs from this website, the label is correct.

Product descriptions, the input finder and any advice from our team are general guidance. Results on your farm depend on many things outside our control, such as weather, soil, animal health, feed and how the product is used.

4. How orders work

You do not need an account to order. When you send your basket to us on WhatsApp, or ask for products by phone, email or in person, that is a request to buy, not a completed sale.

We then confirm with you which products are in stock, the final price, the delivery cost and how to pay. Your order is accepted only when we confirm it with you directly. We may decline or cancel an order, for example if a product is out of stock or a price shown was clearly wrong. If you have already paid for anything we cannot supply, we will refund you for it.

5. Prices and payment

• Prices are in Tanzanian shillings (TSh). The total shown in your basket is an estimate.
• Delivery costs are not included on the website and are agreed with you when we confirm your order.
• Prices may change without notice, but the price we confirm with you for an accepted order will not change.
• Carton prices apply only to full cartons of the quantity stated.
• We agree payment with you directly, using methods such as mobile money or bank transfer. Unless we agree otherwise, orders are dispatched once payment is received.

6. Delivery

We deliver across Tanzania, and you may also collect from our office in Arusha by arrangement. Any delivery time we give is an estimate. We will tell you if there is a delay, but we are not responsible for delays caused by things outside our control, such as road conditions, weather or transport disruptions.

Please give a correct delivery location and a phone number that can be reached. The products become your responsibility once they are delivered to you or to the person or transporter you name.

7. Damaged or wrong items

Please check your order when it arrives. If anything is damaged, missing, wrong or past its expiry date, contact us as soon as possible and keep the product and its packaging. Photos sent on WhatsApp help us sort it out quickly. Where we are at fault, we will replace the product or refund you.

For safety reasons, we cannot take back products that have been opened, used, or stored in the wrong conditions after delivery, unless the product was faulty. This does not affect your rights under Tanzanian consumer protection law.

8. Using our products safely

• Always follow the directions, dosage and safety information on the label.
• Store products as the label says: usually in a cool, dry place, out of reach of children and away from food.
• Follow any withdrawal periods on the label before selling milk, eggs or meat from treated animals.
• For sick animals or serious crop problems, ask a veterinarian or agronomist.

9. Our responsibility to you

We are responsible for supplying products that match their description and are of the quality the law requires. Nothing in these terms limits any responsibility that cannot be limited under Tanzanian law, including for death or personal injury caused by our negligence.

Otherwise, to the extent the law allows:

• We are not responsible for losses caused by using a product against its label directions, or by storing it incorrectly
• We are not responsible for indirect losses such as lost profit or lost production
• Our total responsibility for any order is limited to the price you paid for it

10. Our content and brand

The text, photographs, logos, product names and designs on this website belong to Inputs Agri-Farmers Limited or are used with permission. You may share links to our pages and product pages, but you may not copy or reuse our content or brand for commercial purposes without our written permission.

Links to other websites, such as WhatsApp, Google Maps and Instagram, are provided for convenience. We are not responsible for their content or how they work.

11. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a problem, please contact us first and we will try to resolve it with you directly. Any dispute that cannot be resolved this way will be handled by the courts of Tanzania.

12. Changes and contact

We may update these terms from time to time. The version on this page, with its date at the top, is the one that applies. Orders already accepted follow the terms that applied when they were confirmed.

For questions about these terms, contact: